Cancellations

Week Day and Single Dog appointments require no less than a 24 hour notice. Anything less than 24 hours will be marked as a Weekday No Show. A $25 dollar fee will be applied to your next appointment.

Weekend Day and Multi-Dog appointments require no less than a 48 hour notice. Anything less than 48 hours will be marked as a Weekend No Show. A $50 dollar fee will be applied to your next appointment.

After 2 no shows, you are required to prepay for the appointment when it is booked.

Late Arrivals

We are only able to perform the drop off services for your dog in the time allotted for your scheduled appointment. If you arrive more than 15 minutes late to your scheduled appointment, we may not be able to perform your scheduled service and you may need to reschedule your appointment. If you miss the appointment it will be marked as a no show and the appropriate fee will be applied to your next appointment.

Late Pick-Ups

When you drop off your dog, we will be able to give you an approximate time for pick up. We will text you as soon as your dog is finished. Dogs must be picked up within 45 minutes of receiving our text. Under no circumstances will dogs be allowed to stay after 5:00 PM.

Matting

At Shakers we do not demat dogs. If a dog is matted, and the groomer is capable of completing the groom, the groomer will discuss options at drop off or over the phone. When there is matting an additional fee will be applied accordingly. If the dog is severely matted, the appointment may not be able to be completed. You would need to see a vet to complete the grooming. We will not bathe severely matted dogs, as it will worsen their condition. Shakers Dog Wash is not responsible for any health conditions that may be revealed after removing a matted coat.

Vaccinations

You sign a release agreeing that your dog is up to date on vaccinations. We do not require physical proof of vaccinations. They will be required to be shown if our staff is bitten by your dog. The required vaccinations are the Rabies, Distemper Parvo Combo, and Bordetella.

Fleas

Shakers is a flea free environment. Your dog must be flea free to use our facility. Dogs that have fleas put other dogs, and staff, at risk. If fleas are found on the dog after drop off we will call and there will be an additional fee added. A Flea bath will be done on your dog, this will kill most fleas on your dog but is not a preventative. You must be readily available to pick up your dog, as they can’t be held with the other dogs here. If you are using the self service and fleas are found we will ask you to promptly leave. We have to follow proper cleaning procedures before other dogs are allowed to use the self service area.

Shakers is not liable for irritations, skin rashes, or broken skin due to scratching, licking ,chewing, or pets that shiver/hide

Prices are subject to change without prior notice (although we do attempt to notify the customers when prices change)

We reserve the right to refuse service at the door, or during any bath or groom, if your pet is aggressive, if you behave badly, or if your senior breed is unable to stand or walk on their own.

All dogs (and children) must be restrained and in control at all times

We do not take dogs that are in heat, for appointments or self service.