Cancellations
- Weekday and Single Dog appointments require no less than a 24-hour notice. Anything less than 24 hours will be marked as a Weekday No Show. A $25 fee will be applied to your next appointment.
- Weekend Day and Multi-Dog appointments require no less than a 48-hour notice. Anything less than 48 hours will be marked as a Weekend No Show. A $50 fee will be applied to your next appointment.
- After 2 no-shows, you are required to prepay for the appointment when it is booked.
Late Arrivals
- We are only able to perform the drop-off services for your dog in the time allotted for your scheduled appointment.
- If you arrive more than 15 minutes late to your scheduled appointment, we may not be able to perform your scheduled service, and you may need to reschedule your appointment.
- If you miss the appointment, it will be marked as a no-show, and the appropriate fee will be applied to your next appointment.
Late Pick-Ups
- When you drop off your dog, we will provide you with an approximate pick-up time. We will text you as soon as your dog is finished.
- Dogs must be picked up within 45 minutes of receiving our text.
- Under no circumstances will dogs be allowed to stay after 5:00 PM.
Matting
- At Shakers, we do not demat dogs. If a dog is matted and the groomer is capable of completing the groom, the groomer will discuss options at drop-off or over the phone.
- When there is matting, an additional fee will be applied accordingly.
- If the dog is severely matted, the appointment may not be able to be completed. You would need to see a vet to complete the grooming.
- We will not bathe severely matted dogs, as it will worsen their condition.
- Shakers Dog Wash is not responsible for any health conditions that may be revealed after removing a matted coat.
Vaccinations
- You sign a release agreeing that your dog is up to date on vaccinations. We do not require physical proof of vaccinations.
- Vaccination records will be required if our staff is bitten by your dog.
- The required vaccinations are Rabies, Distemper Parvo Combo, and Bordetella.
Fleas
- Shakers is a flea-free environment. Your dog must be flea-free to use our facility.
- Dogs that have fleas put other dogs and staff at risk.
- If fleas are found on the dog after drop-off, we will call you, and an additional fee will be added. A flea bath will be performed, which will kill most fleas on your dog but is not a preventative.
- You must be readily available to pick up your dog, as they cannot be held with other dogs.
- If you are using the self-service area and fleas are found, we will ask you to promptly leave. Proper cleaning procedures must be followed before other dogs are allowed to use the self-service area.
Liability
- Shakers is not liable for irritations, skin rashes, or broken skin due to scratching, licking, chewing, or pets that shiver/hide.
Pricing
- Prices are subject to change without prior notice (although we do attempt to notify customers when prices change).
Service Refusal
- We reserve the right to refuse service at the door or during any bath or groom if:
- Your pet is aggressive.
- You behave badly.
- Your senior breed is unable to stand or walk on their own.
General Policies
- All dogs (and children) must be restrained and under control at all times.
- We do not take dogs that are in heat for appointments or self-service.
- Blow-out fee (hair fee so no tufts are left) if no Furminator is being used.
Contact
- Please visit with a manager if you have any questions. Thank you for choosing Shakers!
Effective Date
- 1/1/2025